1st Line Support with German & English

Currently for our Client from the BPO/SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.


Location: Warsaw

Online recruitment process


Your responsibilities:

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment

  • Guide customers according to solution trees and knowledge base to solve incidents and service requests

  • Using remote tools to analyze and resolve tickets

  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process

  • To update the call management system accurately and efficiently with call details, actions taken and resolution


Qualifications:

  • Very good command of German and English

  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone

  • PC literacy, especially the usage of Microsoft Office package

  • Willingness to work in shifts, based on customer requirements

  • Knowledge of customer service principles and practices


Our Client offers:

  • Trainings from the first day of work

  • Various options of development

  • Being part of a multicultural team

  • Possibility to use foreign languages on a daily basis

  • Teamworking and supportive atmosphere in our teams

  • Contract of employment (umowa o pracę)

  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility to work remotely)


Apply here


ID 9353

Reference no.: GARE